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Stories of the people, processes and product workflows behind a traceable food network.

ProcessesFood safety team

Inside a mock recall: the first sixty minutes

PeopleReceiving supervisor
A morning on the receiving dock, where traceability starts
PeopleQuality assurance lead
The first call a quality lead makes when a complaint comes in
PeopleProduction shift lead
What the night shift sees that the dashboard misses
PeopleOwner-operator
Answering a large buyer's traceability request as a small producer
ProcessesSupplier quality manager
How a supplier quality team settles a certificate question
ProcessesOperations manager
Placing a hold: who decides, and on what evidence
ProcessesCustomer service lead
Notifying customers and confirming they acted
Product workflowsRecall coordinator
From a single complaint to a scoped lot, step by step
Product workflowsProcurement team
Bringing suppliers into the network without asking them to pay
Product workflowsTraceability analyst
Tracing forward: following a lot to every location it reached