Most teams still discover how slow their recall process is during the recall

Key findings

1. 01The median time-to-scope for a recall is still 3.2 days, but top-quartile teams do it in under 2 hours.
2. 02Only 28% of teams run a mock recall more than once a year.
3. 03Teams with a single connected record cut notification errors by 71%.

Summary

A recall is the worst time to learn where your process breaks. Yet for most teams, the first real test of readiness is the real event, when every hour of delay widens the exposure.

This report benchmarks time-to-scope, notification delivery, and resolution across hundreds of recalls and mock recalls, so you can see where you stand and what the fastest teams do differently.

What you’ll learn

How your recall response compares to the benchmark, and the specific practices that move a team from days to hours.