Know which stores need to act.Back each decision with evidence.
Connect supplier and private-brand evidence with DC and store records, then coordinate each site’s response and the financial review that follows.
Large assortments. Tight margins.Every store action matters.
Retail response depends on finding the affected product, reaching the right stores, and proving the requested action.
Effective recalls depend on every industry member in the supply chain taking prompt, thorough action.
A central instruction needs local proof.Across every route into the store.
DC records, direct deliveries, sales-floor stock, and customer returns create different questions for the same response.
Received at the DC is not received at the store.
Connect the transfer and store receipt, while direct deliveries retain their own supplier-to-store route.
An acknowledgment does not remove the product.
Keep the instruction, store acknowledgment, stock action, and evidence review as separate records.
The product code does not identify every sold lot.
Use recorded lot relationships where available and expose the gap where sales records identify only the item.
Know the route and the exception.Before the notice arrives.
Bring the relevant ERP, WMS, EDI, and store records together, with supported imports for gaps in the source systems.
Follow DC and direct-store arrivals.
Read the actual receipt and supplier source for each route.
Keep product, lot, and pack connected.
Retain the recorded case/eaches relationship through transfers and store handling.
Resolve the movement needing attention.
Open a short, held, or overdue movement and work from its source record.
Keep supplier requirements current.
Track the accepted specification, site evidence, and renewal that apply to the product.
Give each team its own useful view.Keep the response connected.
What central quality decides
Central quality reviews the issue, authorizes store scope and instructions, follows open obligations, and accepts each store’s evidence.
Open the evidence behind the store answer.From arrival to closeout.
One retail record.Five connected jobs across the platform.
Carry product identity, action, and evidence into the teams that need them.
Track and Trace
Follow DC transfers and direct-store deliveries with the lot and packaging relationships actually recorded.
Explore Track and TraceRecall
Coordinate instructions, escalation, and completed store actions with their evidence.
Explore RecallSupplier Compliance
Review private-brand and supplier/site evidence with its scope, expiry, and correction work.
Explore Supplier ComplianceFinancial Reconciliation
Review withdrawal costs and supplier credits against unique recorded quantities and documented rates.
Explore Financial ReconciliationNetwork Intelligence
Read sourced notices against the products and sites in your recorded retail network.
Explore Network IntelligenceFrom stock questions to store actions.Find the evidence you need.
Search product routes, supplier evidence, store obligations, readiness, and credits, then open the record behind the answer.
Open the DC receipt. The DC receipt records twenty cases of the exercise lot before any store transfer.
Questions across the platform
Which stores received this lot, and which requested removal actions still need accepted evidence?
Three stores received lot TLC-RT-261012-01: 8 + 6 + 6 = 20 cases. All three are in the approved scope. Mesa and Tempe have accepted evidence for 12 cases; Phoenix’s 6-case hold awaits review and 2 sales-floor cases have no removal record.
| Store | Received | In scope | Evidence |
|---|---|---|---|
| Phoenix store | 8 cases · RCV-RT-TEST-PHX | Yes | Review pending · 6 cases; 2 unresolved |
| Mesa store | 6 cases · RCV-RT-TEST-MES | Yes | Accepted · 6 cases |
| Tempe store | 6 cases · RCV-RT-TEST-TEM | Yes | Accepted · 6 cases |
Records: RCV-RT-TEST-261012-DC · DEC-RT-TEST-261012 · INS-RT-TEST-261012 · DSP-RT-TEST-PHX · DSP-RT-TEST-MES · DSP-RT-TEST-TEM
Carry the instruction through the store.See what still needs action and review.
Follow the product route, each store’s response, and the evidence behind the quantity and supplier-credit decision.
Identify the notice
Test onlyExercise MR-RT-TEST-261012 · snapshot Oct 12, 2026 · 12:30 PM PTStart from the product, pack, and lot the issue names. Item-only sales records are not lot matches.
The issue names the product and lot
- Issue
- ISS-RT-TEST-261012 · 9:00 AM
- Product
- Caesar Salad Kit · 350 g · CSK-350
- Lot
- TLC-RT-261012-01
- DC receipt
- RCV-RT-TEST-261012-DC · 20 cases
- Product movement and stock
- Notice, request, or evidence
- Scope, instruction, or review
- Claim follow-up
- Action record missing
Store scope, instructions, stock actions, evidence review, and the claim each keep their own record, so the open Phoenix response stays visible.
Connect with the systems you already use.
ImpactRecall connects with the systems your teams already run, so you capture FSMA 204 records without replacing existing tools.
Practice the store response.Prepare records for a request.
Keep the plan, the exercise, and the records a request needs ready before the next notice.Explore FSMA 204
- Plan owner
- Quality lead
- Covered
- Phoenix store, Mesa store, Tempe store
- Confirmed
- 2 of 3 stores
- AI phone call · Tempe store
- No explicit acknowledgment · retry 12:45 PM
- Readiness score
- Not scored
Choose one route and one store response. Prove the work from receipt to review.
Discuss a pilotConnect the route.
Choose a DC/store or direct-delivery path and its source records.
Verify identity and units.
Check lot, product, and recorded case/eaches relationships.
Exercise the action.
Test store contact, shelf/cooler checks, returned-product handling, and evidence.
Review one financial exception.
Match quantity and documented cost/credit evidence, then agree the next group.
Find your starting point.One optional question.
Select what applies to your operation. The answer shapes the first route and store group we look at together.